Fz99 Terms & Conditions — Complete Guide for Members

1General Rules & Applicability

Fz99 (referred to hereinafter as "we", "the platform", or "the site") is an online gaming and entertainment platform built specifically for users in Bangladesh. fz99's terms and conditions apply to all services, games, bonuses, and transactions.

These terms and conditions are published in both English and Bengali. In the event of any conflict, the Bengali version shall take precedence. fz99 reserves the right to amend these terms at any time, and any changes will be announced on the website.

Who Can Use the Platform

• You must be at least 18 years of age.
• You must be a legal resident of Bangladesh.
• Each individual may register only one account.
• All personal information provided must be accurate and truthful.
• Citizens of countries where online gaming is prohibited are not permitted to use fz99.

2Account Opening & Management

To open an account on fz99, you must provide your correct name, date of birth, mobile number, and email address. fz99 reserves the right to terminate any account where false information has been supplied.

Account Security

• You are responsible for keeping your password confidential.
• Allowing anyone else to access or use your account is strictly prohibited.
• Any suspicious activity must be reported to support immediately.
• Multiple accounts cannot be operated from the same device or IP address.

Account Verification (KYC)

Fz99 may require KYC verification before processing a withdrawal or for transactions above a certain amount. This may involve submitting a copy of your national ID, passport, or driving licence. Withdrawals may be delayed until verification is complete.

3Bonus & Promotion Terms

All bonus offers on fz99 are subject to specific terms. Please read the relevant conditions carefully before accepting any bonus.

Welcome Bonus

• A 150% bonus is available on your first deposit.
• A minimum deposit of 500 BDT is required to qualify for a bonus.
• Wagering requirements must be met before withdrawing a bonus (typically 20x–30x).
• If wagering is not completed within 30 days of receiving a bonus, the bonus will be forfeited.

Daily Cashback

• A set percentage cashback is available on your daily net losses.
• Cashback will be credited directly to your account and can be withdrawn without any wagering requirement.

Referral Bonus

• A fixed bonus will be awarded for each successful referral.
• The referral bonus will be activated once your referred friend makes their first deposit.

4Payments, Deposits & Withdrawals

Fz99 supports transactions via Mobile Banking, Nagad, Rocket, and bank transfer. All transactions are processed in Bangladeshi Taka (BDT).

Deposit Rules

• Minimum deposit: 200 BDT.
• Deposits are typically credited to your account within 1–5 minutes.
• Deposits must be made only from a payment account registered in your own name.
• Deposits made through third parties are not accepted.

Withdrawal Rules

• Minimum withdrawal: 500 BDT.
• Withdrawals are typically processed within 1–24 hours.
• Weekly withdrawal limits apply — contact support for details.
• Withdrawals above a certain amount may be delayed if KYC verification has not been completed.
• You are encouraged to withdraw using the same payment method used for your deposit.

5Prohibited Activities

The following activities are strictly prohibited in order to maintain a fair environment on fz99. Engaging in any of them may result in account termination and forfeiture of all funds.

• The same individual or household operating more than one account.
• Using bots, scripts, or automation software.
• Abusing or manipulating the bonus system.
• Depositing funds obtained through money laundering or illegal sources.
• Colluding with other players to manipulate or fix game outcomes.
• Hacking, phishing, or exploiting technical vulnerabilities.
• Threatening or harassing other users.

6Responsible Gaming Policy

Fz99 believes gaming should be a source of entertainment, not addiction. That is why we place the highest importance on responsible gaming. The mental and financial well-being of every member is our priority.

• Deposit Limits: Set your daily, weekly, and monthly deposit limits.
• Session Limit: Set how long you play each day.
• Loss Limit: The game will automatically stop once you reach a set loss amount.
• Self-Exclusion: Take a break from your account for anywhere between 24 hours and 5 years.
• Reality Check: Receive reminders at set intervals.

If you feel that gaming is having a negative impact on your life, contact our support team immediately or use the self-exclusion option.

7Privacy & Data Protection

Fz99 treats the protection of your personal data as its highest priority. We collect only the information necessary to operate our services and never sell it to third parties.

• All data is protected with SSL encryption.
• Payment details are never stored directly.
• Your information is never shared with third parties unless required by law.
• Contact support to view or delete your personal data.

Please read our Privacy Policy for full details.

8Limitation of Liability

Fz99 is not liable for the following:

• Loss of a game or bet due to an internet connection failure.
• Any loss caused by issues with the user's own device or software.
• Any loss resulting from the user sharing their own password or account details.
• Game disruption caused by unexpected technical errors or server downtime.

However, where a user suffers a clearly demonstrable loss due to a technical error, fz99 is committed to providing a reasonable resolution.

9Changes & Updates to Terms

Fz99 reserves the right to change, amend, or update these terms and conditions at any time. Users will be notified in advance of any significant changes.

• The date of changes and version number will be displayed at the top of the page.
• Continued use of the platform after any changes constitutes acceptance of the updated terms.
• If you do not agree to the updated terms, you may request that your account be closed.

10Contact & Complaints

If you have any questions about these terms and conditions or wish to raise a complaint, please contact our support team. We are available 24 hours a day, 7 days a week.

• Live Chat: Click the chat icon at the bottom right of the site.
• Email: [email protected]
• Average response time: within 15 minutes.

Fz99 is committed to resolving complaints within a maximum of 72 hours of submission.